Refund Policy

7-day money-back guarantee

If you're not happy with Starter, ask for a refund within 7 days of a Starter payment and we'll refund that payment in full ($5, tax included). No questions asked. This applies to your first payment and to each monthly renewal.

How to ask

Email support@onyxclip.com from the email address on your account (or tell us that address) and say you'd like a refund. That's all we need.

What happens next

• We issue the refund within 2 business days. Starter is sold through our reseller Link, a Stripe company, so the money goes back to the card or payment method you used, through Link.
• Your bank usually shows it within 5 to 10 business days.
• Your plan moves to Free when the refund is issued. Clips you already made stay yours to download until they're deleted.

After 7 days

We don't give refunds or partial refunds for the rest of a month you have already paid for. You can cancel anytime from Account & billing → Manage billing: you keep Starter until the end of the paid month and you won't be charged again.

Free plan

The Free plan never charges you, so there's nothing to refund.

Other things to know

• If your local law gives you more rights to a refund, we follow it.
• If we close an account for breaking our Terms of Service, the rest of the paid period isn't refunded.
• Please contact us before disputing a charge with your bank: a refund is usually faster.

Contact

Refunds and billing help: support@onyxclip.com. Onyx Clip, New York, USA.