Privacy Policy

This policy explains what Onyx Clip (“we”) collects when you use Onyx Clip (onyxclip.com), why, who helps us process it, and the choices you have. We don't sell your personal information, and we don't show ads.

What we collect

• Account details: your email address and password. Your password is stored scrambled (hashed); we can't read it.
• Your videos: the YouTube links and files you submit, the transcript of what's said in them, and the clips, titles and scores we make from them.
• Plan and usage: your plan, how many videos you have used this month, and your settings.
• Feature votes: which upcoming features you pressed “I want this” on. Others see only the total for each feature, never who voted.
• Billing: handled by Stripe and Link. We receive your Stripe customer and subscription details (plan, status, renewal date), not your full card number.
• Problem reports: what you write to us and the email address you give.
• Technical data: your IP address and basic request details, used to keep the service secure (for example to limit repeated log-in attempts), and error reports when something breaks.

How we use it

To run your account; to process your videos into clips; to take payment and manage your plan; to prevent abuse and keep Onyx Clip secure; to answer your questions; and to fix problems. We don't use your videos for anything else, and we don't use them to train AI models.

Where your videos are processed

We download, transcribe, cut and caption your videos on our own computers, not by an outside company. When you submit a YouTube link, we fetch the video from YouTube ourselves; YouTube doesn't receive your account details.

Who processes it for us

We use a small number of companies to run Onyx Clip. Each gets only what it needs and may use it only to provide its service to us.

• Anthropic (AI): gets the transcript of what's said in your video, its title and your “Instructions for the AI”, as text only (never the video or its sound), to choose the best moments and write the clip titles. Under Anthropic's Commercial Terms, it may not train its models on this data, and it deletes it within 30 days (longer only if needed to enforce its usage policy or the law).
• Cloudflare (file storage, Cloudflare R2): stores the videos you upload and the clips we make, until they're deleted after 7 days; it also hosts the website. Privacy policy
• Supabase (database and accounts): stores your account (email address and scrambled password), plan, monthly usage, settings, and your videos' titles, clip details and scores. Privacy policy
• Stripe and Link (payments): take payment for the Starter plan and handle sales tax and receipts, so they get your email address, payment details and billing address. Link is the reseller of the Starter plan, and its privacy policy also applies to your purchase. Stripe privacy policy, Link privacy policy
• Resend (emails): sends our account emails (confirm your sign-up, reset your password, change your email), so it gets your email address and those emails. Privacy policy
• Sentry (error reports): receives reports when something breaks (without passwords, keys, emails or payment details) so we can fix bugs. Privacy policy

We may also share information if the law requires it, to protect people's safety or our rights, or as part of a sale or merger of the business (in which case this policy keeps applying).

How long we keep it

• Video and clip files are deleted automatically 7 days after processing. The video's title and score stay in your list as “Deleted after 7 days” until you delete your account.
• Account details: until you delete your account.
• When you delete your account (Account & billing, then “Delete my account”): we cancel any subscription straight away, stop videos still processing, and delete your videos, clips, files, account details and login. We keep only a one-way scrambled code of your email (it can't be turned back into the address) and how many videos you made that month, until the month ends, so the free allowance can't be reset by signing up again. Billing records stay with Stripe as the law requires.
• Billing records: as long as tax and accounting laws require (kept by Stripe and Link).
• Security logs and error reports: only as long as needed to keep Onyx Clip working and secure, usually no more than 90 days.

Cookies

We use only the cookies needed to keep you logged in and to make the site work. No advertising or tracking cookies. Stripe's checkout and billing pages set their own cookies for payment security.

Your choices and rights

You can download your clips anytime before they're deleted, and cancel your plan anytime. To see, correct or delete your personal information, email support@onyxclip.com. You can delete your account yourself anytime on the Account & billing page. We'll reply within 30 days. Depending on where you live (for example the EU, the UK or California), you may have further rights, including to object to some uses or to complain to your local data protection authority.

Security

Data is sent over encrypted connections. Each account can only reach its own videos and clips, and access to our systems is limited. No service is perfectly secure, so please use a strong password that you don't use anywhere else.

Children

Onyx Clip is not for anyone under 18, and we don't knowingly collect their information. If you think a child has given us information, contact us and we'll delete it.

Where data is processed

We process videos on our own computers in the United States. Our providers may process data in the United States and other countries. Where the law requires it, we rely on safeguards such as standard contractual clauses.

Changes

If we change this policy in an important way, we'll tell you by email or on the site before the change applies.

Contact

Onyx Clip, New York, USA. Privacy questions and requests: support@onyxclip.com. Help with your account: support@onyxclip.com.